Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Parent,” “Guardian,” or “you”) and CG Goaltending LLC (“CGG,” “we,” “us,” or “our”), a Texas limited liability company, governing your use of our website (cggoaltending.com), mobile applications, and participation in our goaltending training programs.

By enrolling a participant in any CGG program, creating an account, making a payment, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you are enrolling a minor (under 18), you represent that you are the participant’s parent or legal guardian and that you have the authority to agree to these Terms on behalf of the participant.

THESE TERMS CONTAIN AN ASSUMPTION OF RISK AND LIABILITY WAIVER (SECTION 6), INDEMNIFICATION OBLIGATIONS (SECTION 7), AND A LIMITATION OF LIABILITY (SECTION 8). PLEASE READ THEM CAREFULLY.

1. Enrollment and Payment Terms

Enrollment Process

Enrollment in a CGG program is confirmed only upon receipt of the required deposit and your agreement to these Terms. Submitting a deposit constitutes your acceptance of these Terms. Enrollment is subject to availability and CGG reserves the right to limit participation in any program or tier.

Deposits

Where a deposit is required, the deposit amount will be specified at the time of enrollment and varies by program, tier, and season. Some programs (such as online-only offerings) may not require a deposit. The deposit amount, if applicable, will be clearly displayed before you complete enrollment.

Deposits are non-refundable except in the following circumstances: (a) CGG cancels the program (see Section 12), or (b) a documented medical condition prevents the participant from participating entirely (see Section 3). Deposits are applied toward the total program fee.

Balance Payment

The remaining program balance is due no later than seven (7) days before the program start date. The specific due date will be communicated at the time of enrollment. Failure to pay the balance by the due date will result in forfeiture of any deposit paid and loss of the enrollment spot. CGG is not obligated to provide additional reminders beyond the initial enrollment communication and these Terms. If you need to discuss payment arrangements, contact us at info@cggoaltending.com before the deadline.

Payment Processing

All payments are processed securely through Stripe. CGG does not store, access, or retain full credit card numbers or bank account details. By making a payment, you agree to Stripe’s terms of service. All amounts are in US dollars unless otherwise stated.

Installment Plans and Failed Payments

If an installment plan is offered and a scheduled payment fails, the payment will be retried according to Stripe’s retry schedule. If the payment remains unresolved for seven (7) days after the original due date, the participant’s enrollment will be suspended. The participant may not attend sessions while enrollment is suspended. If payment is not resolved within fourteen (14) days, enrollment will be terminated and no refund will be issued for amounts already paid. The participant’s spot is not guaranteed during any suspension period.

Chargebacks

If you file a chargeback or payment dispute with your bank or credit card company without first following the refund and cancellation procedures outlined in Section 3 of these Terms, enrollment will be immediately terminated and the participant will be barred from attending further sessions. Reinstatement will not be considered until the dispute is fully resolved. CGG reserves the right to pursue collection of any amounts owed, including administrative fees incurred as a result of the chargeback process.

2. Program Participation

Age and Tier Placement

CGG programs are organized by tiers that correspond to general age ranges and skill levels. Age guidelines are recommendations and not strict requirements. CGG reserves the right to recommend appropriate tier placement based on the participant’s skill level, maturity, and readiness, regardless of age.

Tier Transfers

We understand that finding the right fit matters. Requests to transfer between tiers or programs during an enrollment period will be considered on a case-by-case basis and are subject to availability in the requested tier.

• Upward transfers (e.g., Foundation to Development): The participant pays the pro-rata price difference for the remaining sessions at the new tier rate.
• Downward transfers (e.g., Performance to Development): A pro-rata refund or credit of the price difference for the remaining sessions will be issued.

Transfer requests should be submitted to info@cggoaltending.com. CGG reserves the right to deny transfer requests if the requested tier is at capacity or if the transfer would not serve the participant’s development.

Attendance

Participants are expected to attend all scheduled sessions. Consistent attendance is essential to program outcomes and the experience of all participants.

Planned Absences (Communicated in Advance)

If you know in advance that your goalie will miss a scheduled session (e.g., a planned family vacation, tournament, or school obligation), notify CGG as early as possible. For planned absences communicated with reasonable notice, CGG will work with you to reschedule the session to a different available week or roll it into a later part of the program, subject to scheduling availability. Planned absences are not eligible for refunds but every effort will be made to accommodate make-up sessions.

No-Shows and Unannounced Absences

Sessions missed without advance notice — including forgotten sessions, scheduling conflicts not communicated to CGG, or vacations CGG was not informed of — are considered no-shows. No-shows are not eligible for make-up sessions, credits, or refunds. The session is forfeited. CGG is not responsible for tracking your personal schedule. It is the parent’s responsibility to communicate any upcoming absences.

3. Cancellation and Refund Policy

Cancellation by Parent

All cancellation requests must be submitted in writing to info@cggoaltending.com. Verbal cancellations are not accepted. The effective date of cancellation is the date the written request is received by CGG.

Before Balance Is Paid (Deposit Only)

If you cancel before paying the program balance (i.e., more than 7 days before program start), the non-refundable deposit is forfeited and your spot is released. No additional amount is owed.

After Balance Is Paid / Program Has Started

Once the program balance has been paid, refund eligibility is determined by timing:

• Before program start (balance paid early): Full refund of the program balance. The non-refundable deposit is retained.
• After program has started (voluntary withdrawal): No refund. The full program fee is retained. We encourage families to consider a tier transfer (Section 2) before withdrawing entirely.

Medical Withdrawal

If a participant is unable to continue due to a medical condition or injury that prevents safe participation, a pro-rata refund of the remaining sessions will be issued upon receipt of written documentation from a licensed physician. The non-refundable deposit is not included in the pro-rata calculation. Medical withdrawal requests must be submitted within 14 days of the injury or diagnosis.

Long-Distance Relocation

If a family relocates to a distance that makes continued participation impractical (generally 50+ miles from the training facility), a pro-rata refund of remaining sessions will be issued upon receipt of reasonable proof of relocation (new lease agreement, mortgage document, or utility bill at the new address). The non-refundable deposit is not included in the pro-rata calculation.

Refund Processing

Approved refunds will be processed to the original payment method within 10 business days. If the original payment method is no longer available, CGG will work with you to arrange an alternative.

4. Medical Disclosure and Safety

Parents and guardians are required to disclose any medical conditions, injuries, allergies, or medications that may affect the participant’s ability to safely participate in on-ice or off-ice training activities. This includes but is not limited to:

• Concussion history or current concussion symptoms
• Asthma, cardiac conditions, or respiratory conditions
• Orthopedic injuries (current or recent)
• Allergies (including food, latex, or environmental)
• Epilepsy or seizure disorders
• Medications that may affect physical performance or alertness
• Mental health conditions relevant to participation safety

Medical disclosures must be updated if the participant’s condition changes during the enrollment period. CGG reserves the right to require written physician clearance before allowing participation or return to participation following an injury or medical event. CGG is not responsible for injuries or complications arising from undisclosed medical conditions.

Medical information is kept confidential and is used solely for the purpose of ensuring safe participation, as described in our Privacy Policy.

5. Equipment Requirements

All participants must wear full goaltender equipment that meets current safety standards for all on-ice sessions. Required equipment includes but is not limited to:

• Goaltender helmet with certified cage or mask
• Chest and arm protector
• Goaltender pants
• Leg pads
• Blocker and catching glove
• Goaltender skates
• Jock/jill

Strongly recommended: Knee pads, neck guard, and Lexan throat guard. While not required, CGG strongly encourages the use of these items for enhanced protection during training.

CGG coaches may inspect equipment for safety and condition. CGG reserves the right to prohibit a participant from taking the ice if their equipment is deemed unsafe, improperly fitted, or below acceptable standards. No refund or credit will be issued for sessions missed due to inadequate equipment.

CGG does not provide equipment. Parents are responsible for ensuring their child arrives at each session with all required equipment in safe, working condition.

6. Assumption of Risk and Liability Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Ice hockey goaltending is an inherently physical activity that carries risks of injury, including but not limited to:

• Falls on ice resulting in bruises, sprains, fractures, or concussions
• Impact from pucks, sticks, or other players causing contusions, lacerations, or dental injuries
• Muscle strains, ligament tears, and other soft-tissue injuries from physical exertion and athletic movements
• Equipment-related injuries from improperly fitted or defective gear
• Environmental hazards including cold temperatures, ice surface conditions, and facility conditions
• In rare cases, catastrophic injury including spinal cord injury, traumatic brain injury, or death

By enrolling a participant in any CGG program, you acknowledge and voluntarily accept these risks on behalf of yourself and the participant. You understand that injuries may occur despite the best efforts of CGG coaches and staff to maintain a safe training environment.

To the fullest extent permitted by applicable law, you hereby release, waive, discharge, and agree not to sue CG Goaltending LLC, its owners, officers, employees, coaches, independent contractors, agents, and affiliated facilities from any and all liability, claims, demands, actions, or causes of action arising out of or related to any loss, damage, or injury, including death, that may be sustained by the participant during or as a result of participation in any CGG program, training session, event, or activity, whether caused by the negligence of CGG or otherwise.

This waiver applies to injuries occurring on the ice, in locker rooms, in parking facilities, and in any other location associated with CGG activities. This waiver does not apply to injuries caused by the gross negligence or willful misconduct of CGG.

7. Indemnification

You agree to indemnify, defend, and hold harmless CG Goaltending LLC, its owners, officers, employees, coaches, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:

• The participant’s actions or conduct during CGG programs or events
• Your breach of these Terms or any representation made herein
• Your failure to disclose relevant medical information as required by Section 4
• Any claim by a third party arising from the participant’s participation in CGG activities

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CG GOALTENDING LLC’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, OUR PROGRAMS, OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF PROGRAM FEES ACTUALLY PAID BY YOU TO CGG FOR THE SPECIFIC PROGRAM GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL CGG BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF INCOME, LOSS OF OPPORTUNITY, EMOTIONAL DISTRESS, OR COST OF SUBSTITUTE SERVICES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF CGG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Code of Conduct

Athlete Expectations

All participants are expected to:

• Give full effort and maintain a positive, coachable attitude during all sessions
• Treat coaches, staff, and fellow participants with respect at all times
• Arrive on time, properly equipped, and ready to train
• Follow the instructions and safety directives of CGG coaches and staff
• Refrain from bullying, harassment, discriminatory language, or violent behavior
• Refrain from the use or possession of alcohol, tobacco, vaping products, or illegal substances at any CGG event or facility

Parent and Guardian Expectations

Parents and guardians are expected to:

• Communicate with CGG through proper channels (email, scheduled meetings) — not during training sessions
• Refrain from coaching, directing, or providing technical instruction to any participant (including their own child) during CGG sessions
• Maintain respectful and constructive behavior at all CGG events and facilities
• Not confront, criticize, or engage in disputes with coaches, staff, or other families at CGG events
• Ensure participants arrive on time with proper equipment and are picked up promptly after sessions

Removal for Cause

CGG reserves the right to immediately suspend or permanently remove any participant or parent/guardian who violates this Code of Conduct, engages in behavior that is disruptive, unsafe, or detrimental to the program environment, or whose continued involvement is, in CGG’s sole judgment, not in the best interest of the program.

Removal of a participant for conduct violations will result in forfeiture of all program fees with no refund. Removal of a parent/guardian for conduct violations may result in the participant’s removal from the program under the same terms.

In the case of behavioral removal of a participant (as opposed to parent misconduct), CGG may, at its sole discretion, offer a credit toward a future program if the underlying behavior issue is meaningfully addressed. This credit is not guaranteed and is offered only when CGG believes reinstatement would be constructive for all parties.

10. Photography, Video, and Intellectual Property

Photo and Video Consent

By enrolling in a CGG program, you grant CG Goaltending LLC a non-exclusive, royalty-free, worldwide, perpetual license to capture, use, reproduce, and distribute photographs and video of the participant taken during CGG training sessions, camps, and events for the following purposes:

• Coaching review and athlete development feedback
• Marketing, advertising, and promotional materials (website, social media, print)
• Educational content and training materials

You may opt out of marketing and promotional use of your child’s identifiable image at any time by submitting a written request to info@cggoaltending.com. Opt-out will be processed within 30 days and applies to future use only. See our Privacy Policy for details on the scope of opt-out regarding previously published content. Opt-out does not affect the use of footage for coaching review or group training footage in which the participant is not the primary subject.

Participant Recording Restrictions

Participants, parents, and guests may not record, photograph, or livestream CGG training sessions, drills, curriculum, or coaching instruction without prior written permission from CGG. Brief personal photos (e.g., before/after sessions) are permitted. Unauthorized recording may result in removal from the facility.

CGG Intellectual Property

All CGG training methodology, curriculum, drills, progressions, video content, written materials, and proprietary systems are the intellectual property of CG Goaltending LLC. Participants and their families may not reproduce, distribute, publish, or create derivative works from CGG materials without express written consent. This includes but is not limited to: sharing drill sequences on social media, recording and distributing coaching instruction, or using CGG methodology in other coaching contexts.

11. Program Modifications

CGG reserves the right to modify program schedules, session times, training locations, and coaching assignments with reasonable notice. We will make every effort to communicate changes promptly via email.

• Coaching assignments: Substitution of an equally qualified coach (referred to as “CGG coaching staff” or “coaching team”) is not grounds for a refund.
• Schedule changes: Reasonable schedule adjustments (e.g., shifting a session by one hour, changing a day of the week) are not grounds for a refund. If a schedule change makes participation genuinely impossible and no reasonable accommodation can be reached, CGG will work with you on a case-by-case basis.
• Session cancellations (weather, facility): If an individual session is cancelled due to weather, facility issues, or other circumstances beyond CGG’s control, CGG will schedule a make-up session. Per-session refunds are not issued for cancelled sessions that are rescheduled.

12. Force Majeure

CGG shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from events beyond CGG’s reasonable control, including but not limited to:

• Pandemic, epidemic, or public health emergency (including government-mandated closures or capacity restrictions)
• Natural disaster, extreme weather, or severe winter storm conditions
• Ice plant or refrigeration system failure, facility structural damage, or loss of utility services
• Facility closure or loss of facility access
• Government orders, regulations, or restrictions affecting operations
• Civil unrest, terrorism, or acts of war

In the event a force majeure event prevents delivery of a program, CGG will, at its discretion, offer one or more of the following remedies: rescheduling of affected sessions, credit toward a future CGG program, or a pro-rata refund of remaining sessions. The remedy offered will be proportionate to the impact of the event. CGG will communicate with affected families as promptly as circumstances allow.

13. Waitlist Terms

When a program or tier reaches capacity, interested families may join a waitlist. Waitlist position does not guarantee enrollment. If a spot becomes available, it will be offered to families in waitlist order. Families will have 48 hours from the time of notification to accept the spot and submit the required deposit. If the spot is not accepted within 48 hours, it will be offered to the next family on the waitlist.

Joining a waitlist does not create any financial obligation. No payment is collected until a spot is accepted and a deposit is submitted.

14. Communication Consent

By enrolling in a CGG program, you consent to receive program-related communications from CGG via email and text message, including but not limited to: session schedules, schedule changes, weather cancellations, emergency notifications, and program updates. These communications are essential to program operations and cannot be opted out of while enrolled.

Marketing communications (newsletters, coaching tips, promotional content) are delivered separately through Beehiiv and require a separate opt-in. You may unsubscribe from marketing communications at any time without affecting your program enrollment.

15. Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.

Venue

• In-person programs: Any disputes arising from in-person training programs, camps, or events shall be subject to the exclusive jurisdiction of the state and federal courts located in Hamilton County, Indiana.
• Virtual programs and digital services: Any disputes arising from virtual training, the mobile application, website, or other digital services shall be subject to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas.

Informal Resolution

Before initiating any formal legal proceeding, the parties agree to attempt to resolve any dispute through good-faith informal negotiation. Either party may initiate this process by sending a written description of the dispute to the other party. The parties shall have 30 days from receipt of the written notice to attempt resolution.

Mediation

If the dispute is not resolved through informal negotiation, the parties agree to submit the dispute to mediation before a mutually agreed-upon mediator. The cost of mediation shall be shared equally between the parties. No party may initiate litigation until mediation has been attempted in good faith.

16. Website Terms of Use

In addition to the program-specific terms above, the following terms apply to your use of cggoaltending.com and related digital properties:

• You may not use the website for any unlawful purpose or in violation of any applicable laws
• You may not attempt to gain unauthorized access to any portion of the website or its underlying systems
• You may not scrape, copy, or reproduce website content without written permission
• CGG reserves the right to modify or discontinue any aspect of the website at any time without notice

The website is provided “as is” without warranties of any kind. CGG does not warrant that the website will be uninterrupted, error-free, or free of harmful components.

17. General Provisions

Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and CG Goaltending LLC regarding the subject matter herein. These Terms supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written. No oral modifications to these Terms are valid.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

Waiver

The failure of CGG to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of CGG.

Assignment

You may not assign or transfer your enrollment or any rights under these Terms to another person without CGG’s prior written consent. CGG may assign its rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.

Changes to These Terms

CGG reserves the right to update these Terms at any time. Material changes will be communicated to enrolled families via email at least 30 days before they take effect. The “Last Updated” date at the top of this page indicates when these Terms were last revised. Continued enrollment or use of our services after changes are posted constitutes acceptance of the revised Terms.

18. Contact Information

If you have questions about these Terms or need to submit a cancellation, refund request, or other communication: